Single Recreational Kayaks under 16’ in length are shipped via Estes-Express Freight.
These kayaks are carefully wrapped in multiple layers of corrugated cardboard and thick plastic wrap.
Kayak deliveries via Estes-Express typically take between 5-14 days for delivery from the time of purchase.
Once the kayak reaches the nearest Estes-Express terminal to your home, a driver will reach out to schedule delivery as someone will need to be present to receive the shipment.
While we take extra care to wrap each kayak thoroughly, it is important to inspect your kayak immediately upon delivery PRIOR to signing for it. Once a kayak is signed for, we are unable to file any damage claims or have the kayak returned, so it is very important to fully inspect the kayak before you sign for the delivery.
Once the driver arrives with your kayak, carefully open the kayak and fully inspect it for any major damage. If there is any damage, at this point you can deny the shipment and have the driver take it back. Please take photos of the damage to submit to customerservice@sherpers.com for the purpose of filing a damage claim.
If there is no damage, or very minor imperfections and you choose to keep the kayak, you can sign to accept the delivery.
Please note that once a kayak is signed for, we are unable to file claims with the freight shipper, and the kayak is unable to be returned. Fully inspect all sides of your kayak thoroughly prior to signing. By making a purchase, you are acknowledging and accepting these conditions.
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Tandem kayaks, heavier fishing kayaks, canoes, and longer touring kayaks over 16’ in length will ship via KAS Transport.
KAS Transport is a specialty kayak and canoe delivery service, guaranteeing your kayak arrives damage-free. Kayak deliveries via KAS Transport can take between 1-4 months for delivery, depending upon current demand.
Kayaks are wrapped thoroughly with protective plastic, and transported directly by KAS Transport from our warehouse to your home. A driver from KAS Transport will reach out once they reach your delivery region to schedule a delivery. Someone does need to be available to accept the delivery from KAS Transport. While damage is very unlikely, it is still suggested to inspect your kayak and note any damage before the driver leaves. If you find any imperfections, please take photos and submit them to customerservice@sherpers.com within 24 hours of receiving your kayak. We will work with KAS Transport to evaluate the damage and provide a resolution depending upon the level of damage.
