FAQs

Have a question that isn't answered below? We are happy to help! Give us a call at 414-425-6888 or email us at customerservice@sherpers.com.

  • What is your return/exchange policy? 
    At Sherper's, we want you to be happy with your purchase. If for any reason it isn't what you expected, we can return or exchange the item based on its condition within 30 days of purchase. For full details on returns and exchanges, click here.

  • Do you offer bulk discounts? 
    We do! Whether you are looking for a good deal for your bridal party, Christmas gifts, or even work associates, we can price out bulk discounts for you per item. Even if it is not an item we typically stock, we are happy to order bulk items for our customers. Give us a call or send us an email with your request and we can let you know what we can do.

  • Do you price match? 
    Absolutely. We want you to get the best product at the best price. For full details on how our Price Match Guarantee works, click here

  • Do you offer military and law enforcement discounts? 
    Yes, we are proud to offer discounts to the men and women of our armed forces and law enforcement agencies. We offer 10% off with a valid ID. Simply email us an image of your ID, and we will take 10% off of your order upon completion.

  • How do I check my order status? 
    To check on your order, please sign into your account here. From your account screen, you will be able to see your order status, check tracking numbers, and view all order history.

  • How do you ship kayaks, canoes, and stand up paddleboards? 
    Great question! Shipment of large canoes, kayaks and stand up paddleboards can be tricky. At Sherper's, our goal is to make sure your item arrives to you safely and without damage. All standard canoes, kayaks and SUPs are double wrapped in bubble wrap, with a third protective plastic wrap layer for extra durability during transit. Any specialty watercraft items, such as fiberglass kayaks or kevlar Wenonah canoes, are boxed in crates for extreme durability during transit. 

    We ship our boats with Estes-Express LTL shipping services. For home deliveries, the nearest local terminal to your home will call to arrange a scheduled drop off time once the boat has arrived in your area. Please note: An adult must be present to sign for the delivery and to inspect the item upon arrival. 

    Prefer to pick up your boat? No problem! We can have your item shipped to the nearest local Estes-Express terminal, and customers may drive there to pick up their item. Or, if you live near one of our stores, we can offer free in-store pick up as well! 

    We are always happy to answer any questions regarding order shipments. You can reach our staff at 414-425-6888, or email customerservice@sherpers.com

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